Trigger Reindex
Start a full catalog reindex for the current store. This re-extracts all products, categories, attributes, and admin knowledge sources.
Product reindex by ID
Job History
CSV Product Upload
Upload your product catalog as a CSV file. Standard columns: name, price (required), id, description, short_description, sku, old_price, currency, in_stock, url, image_url, category. Any extra columns (e.g. subscription_price, material, finish) are automatically captured as custom attributes and included in AI search. Uploading replaces the existing catalog.
Uploading…
Import from URL
We fetch the page and split it into sections — you review before savingAdd Knowledge Source
Knowledge Sources
Clear Data
Permanently removes knowledge sources from the database and vector store. This cannot be undone.
These settings override the server defaults for your store. Leave a field blank to use the default.
AI Behaviour
Brand & Content
Chat Session
Handoff Contact Form
Fields shown to customers after a handoff is triggered. Use arrows to reorder. Changes are saved with Save Settings.
+ Add Field
Security
Restrict which domains can embed your FetchIQ widget. Leave empty to allow all origins. Add the hostname only (e.g. myshop.com).
Conversations
Top Questions
Unanswered Questions
Top Cited Sources
Daily Trend
Peak Hours (UTC)
Volume of customer messages by hour of day.
Handoff Queue
My Account
Widget Integration
Embed Snippet
Add this to the <head> of your storefront.
Tenant Management
Platform Maintenance
Enqueue a full catalog re-index for every active store across all tenants. Use this as a one-off sweep after a catalog content-format change (e.g. price formatting or inline product links) so existing tenants pick it up. Bypasses the per-store re-index cooldown.